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Customer Service
- Shipping & Delivery
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Oceancurent.com ships to all 50 states, APO/FPO addresses, U.S. territories and possessions and over 150+ countries. We ship through USPS Flat Rate, Priority and Express.
Shipping FAQ's:
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Q: Why does USPS Express International Shipping cost more?
A: USPS Express is used for International shipping because it allows your package to be tracked and insured. Although oceancurrent.com does not charge a handling fee, there is an increased cost when tracking and insuring packages beyond our borders.
Q: Do you ship orders overseas?
A: Yes, we ship orders all over the world. All order communication will occur via E-mail, so it is very important that your E-mail address is current. Please make sure to double-check the shipping address, too. Your phone number is optional, but it helps in case there is a delivery problem.
Q: How much will I pay for International shipping?
A: Your shipping price will be determined online by the weight of your order and the shipping destination. After the "Shipping Address" page, you will see the US Express Mail shipping price for your order. -
* PLEASE NOTE: CERTAIN COUNTRIES CHARGE ADDITIONAL CUSTOMS' FEES AND INDEPENDENT CARRIER CHARGES. C-MRK, INC. CAN'T ANTICIPATE THESE COSTS AND WILL NOT BE ABLE TO REIMBURSE YOU FOR ANY ADDITIONAL FEES INCURRED.
BEFORE PLACING YOUR ORDER, PLEASE CONTACT YOUR LOCAL CUSTOMS' OFFICE, OR BRANCH OFFICE OF THE US POSTAL SERVICE, TO FIND OUT WHAT KINDS OF FEES YOU CAN EXPECT. -
We're sorry but we are not able to designate any packages as gifts.
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Q: What are my International shipping options?
A: All International orders are shipped via USPS Express Mail. It also gives us the ability to track the package. This has been a fast and reliable service for our customers. All orders being delivered to a US military address overseas will be shipped via US Priority Mail.
Q: I am currently stationed overseas on a US military base. Can I still order from oceancurrent.com?
A: Yes, you certainly can. All orders being delivered to a US military address overseas will be shipped via US Priority Mail. Please select AA or AE from the state drop down menu that corresponds to your US military zip code. You can also receive a 10% military discount by calling (323) 826-9600 to place your order, or +1(800) for international customers.
Q: How long will it take my International package to arrive?
A: International orders take 5 days to process and, once shipped, typically arrive within 10-14 business days. Customs' inspections may cause unforeseeable delays, both when leaving the United States and entering another country.
Q: Are there any other charges, taxes or duties?
A: You may be subject to import duties and taxes that are levied once a shipment reaches the destination country. Neither the US Postal Service nor Ocean Current can be held liable for any additional charges you may incur. Additional charges for Customs' clearance must be borne by you. Ocean Current has no control over these charges and cannot predict what they may be. Each country has their own Customs' regulations that may or may not charge for certain types of merchandise or material included in your order. When ordering from Ocean Current, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods. Each order will be accompanied by a Customs' form that will document what is in the package and provide a dollar amount of the value of the package. If something is damaged, they will need to know the value of the item(s). You should contact your local Customs' office for further information. - Privacy & Security
- Consent:
BY USING THE SERVICE OR SUBMITTING PERSONAL INFORMATION THROUGH THE SERVICE, YOU EXPRESSLY CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION ACCORDING TO THIS PRIVACY POLICY.
YOUR PERSONAL INFORMATION MAY BE PROCESSED BY US IN THE COUNTRY WHERE IT WAS COLLECTED AS WELL AS OTHER COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY.
Information You Provide: On the Site, you may maintain a "wish list" or store other information on the Site, enter sweepstakes and contests, participate in surveys and polls, subscribe to a service, or enroll to receive certain entertainment or information. We may need or request certain types of personally identifiable information (i.e. information that can directly identify you or indicate where you might be contacted, or information associated with the foregoing) (any of the foregoing, "Personal Information") and collect it in connection with these various activities and offerings. We collect the following Personal Information, if voluntarily provided by you: name, address, e-mail address, mobile telephone number, fax number, age, date of birth, sex, grade level, wish list information, and credit card information. We do not consider demographic information about you (such as age, date of birth, sex, and grade level), products purchased, indications of your interests, likes and dislikes, or general characteristics such as clothing size or hair color, to be Personal Information unless it is associated with Personal Information so as to permit identification of you. When a user we know to be you contacts us by sending us an e-mail or text message, or by using any of our contact forms, we will collect any information that is contained in (and/or attached to) your e-mail, text message, or that you enter into such forms. If a user we know to be you provides feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with the your Personal Information. We will collect any Personal Information contained in such feedback and will treat the Personal Information in it in accordance with this Privacy Policy.
Information We Collect Via Technology: As you use the Site, certain information may also be collected passively, including the computer's Internet protocol address, browser type, and operating system. We also use cookies and navigational data like uniform resource locators (URLs) to gather information regarding the date and time of your visit and the information for which you searched and viewed, and those products you purchased. This type of information is collected to better understand how users use our Site and make the Site and the services we provide more useful. You should also know that, like many websites, our websites use "cookies," which are small amounts of data sent to your browser from a web server that is stored on your computer's hard drive. We use cookies to help us "remember" who you are, to ease navigation of the Site, and to help target merchandise and other offerings to suit your personal interests, as well as for more general reasons such as gauging audience size and analyzing visitor patterns. We also may contract with third parties who may use cookies and collect such information on our behalf. You can usually set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, please be aware that if you disable cookies we may not be able to provide you with the full range of services available through our Site.
Purchases Made Through Our Site: We may contract with a third party partner to provide online order selection and fulfillment services for the Ocean Current products ("Products"). You acknowledge and agree that you may be leaving our Site to select Products and place your Product order. Our third party order fulfillment partner will make available to you its website policies that govern its collection of Personal Information from you. Any Personal Information you provide to such third party will be subject to the third party's privacy policy and website terms of use, and not to this Privacy Policy or the Ocean Current Terms of Use.
Personal Information from Other Sources: We may from time to time augment information provided to us with information from other sources, such as information validating your address or information you provided to us through one of our retail stores. Thus, information we obtain may be intermingled with and used in conjunction with information obtained through other sources, including both offline and online sources.
Use of Information: We use Personal Information for various purposes. For example, we may use information provided to process purchases of merchandise or to provide for merchandise delivery. We use Personal Information to provide better and more personalized services. We might also use online registries or other databases to permit the use and participation in certain portions of our Site. We also collect Personal Information as may be reasonably necessary for tracking and verifying compliance with federal, state and local laws or for editorial and feedback solicitation purposes. We may create anonymous records from Personal Information by excluding information (such as your name) that makes the information personally identifiable ("Anonymous Information"). We may use this Anonymous Information to analyze usage patterns so that we may enhance the service. We reserve the right to use, and disclose such Anonymous Information to third parties, in our discretion. We may use Personal Information to conduct sweepstakes and contests, notify winners, and to fulfill prizes or awards. We may also use your Personal Information to contact you by telephone, e-mail, or text message, and to provide you with promotional e-mails and text messages, electronic newsletters, certain information about our merchandise, sales, or other offerings, and other marketing materials designed to help you use our Site and visit our retail stores with more information. You may opt out of receiving these messages as described below.
Your Choices Regarding Your Personal Information: When you receive promotional e-mails from us, you may indicate a preference to stop receiving such communications from us and you will have the opportunity to "opt-out" by following the instructions in the applicable e-mail. When you receive promotional text messages from us, you have the opportunity to "opt-out" by texting "STOP" to the number set forth in the Ocean Current Terms of Use or in your sign-up materials, or by following any unsubscribe instructions in the applicable text message. If we contact you by telephone for promotional purposes, you may notify us at that time if you do not wish to receive further promotional telephone communications. Note that if you've provided multiple forms of contact information at different times, you may have to opt out for each set of contact information that you have added to your account. If you don't want to reply to an e-mail or text message you receive, or want a simpler way to opt out of receiving e-mails or text messages from us, you can just tell us what you want by contacting: Internet Administrator Internet Department Opt-Outs 4510 Loma Vista Ave, Vernon, CA. 90058 (323) 826-9800 Fax info@oceancurrent.com We may contact you for service-related purposes (such as, but not limited to, notice that we have changed the Service or the Privacy Policy) when we believe it necessary to do so. You may not opt out of these communications, which are not promotional in nature, but if you do not wish to receive these announcements, you have the option to terminate your account. You understand that any such termination of your account may involve deletion of your Personal Information from our live databases. Ocean Current will not have any liability to you for any termination of your account or related deletion of your information. You may change certain of the Personal Information in your account by logging in to your account and editing it, provided that it remains accurate, complete, and up to date. You may request that we delete or destroy your Personal Information. We will delete or destroy any Personal Information that we have collected about you, solely to the extent permitted by law. When we delete electronic information that we have collected from or about you, it will be deleted from our active databases but may remain in our archives.
Disclosure of Personal Information: We may share some or all of your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under common control with us (collectively, "Affiliates"). We will require our Affiliates to comply with this Privacy Policy. We may share Personal Information with our Affiliates, third party marketers, and/or our third party contest partners for their own marketing, advertising, and promotional purposes. You may opt-out of such disclosures by sending us an e-mail at info@oceancurrent.com We may share Personal Information given to us with third parties for the purpose of providing services to or for us. For instance, there may be third-party service providers for our operations or business activities, with whom we have an agreement for services who transmit, store, analyze or otherwise use such information in connection with their services to us. These service providers agree to protect the confidentiality, security, and integrity of Personal Information they process for us. In the event Ocean Current goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, Personal Information will likely be among the assets transferred. Any acquirer of Personal Information held by Ocean Current will continue to abide by this Privacy Policy. We may (and you authorize us to) disclose information we have collected from you (including Personal Information) if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; (b) to enforce our Terms of Use or Privacy Policy; or (c) to protect and defend the rights or property of Ocean Current, our users and/or customers, or third parties.
Security: We are committed to treating Personal Information with high standards of information security. We use commercially reasonable and industry standard methods to maintain the security and accuracy of Personal Information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. We use Secure Socket Layer (SSL) technology to protect the security of credit card information as it is transmitted to us. Please note that no company, including Ocean Current, can fully eliminate security risks associated with Personal Information. For example, even though we implement reasonable security policies, it is possible for unauthorized parties to access or intercept your Personal Information. - Returns & Replacements
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If you live in the continental United States contact us at info@oceancurrent.com, or call us at (323) 826-9600 or +1(800) for international customers, and have the answers to the following questions handy:
All returns need a Return Authorization number (RA#, or RMA#), you must call or email us BEFORE sending your product back! Returns that are not accompanied by a Return Authorization number will be sent back to the customer. Returns and exchanges take approximately 2-4 weeks for processing. We appreciate your patience!
1. Is this going to be a return or an exchange?
2. What item number(s) and item(s) are you going to be sending back?
3. What is the reason you're sending the items back?
4. What is the first and last name the order is listed under?
5. If this is an exchange, what are the replacement item number(s), item(s) and size(s)?
- If you live outside the continental United States, we're sorry but we won't be able to provide you with a return label or reimburse you for return postage costs. You may return the item(s) using any method available. However, we do recommend using a method that can be tracked to avoid lost merchandise.
- Additionally, if you do live outside the continental United States, there may be additional fees charged by the Customs offices in your country, once the product has been exchanged and re-shipped to you. Ocean Current will not assume responsibility for these fees, nor can we reimburse you for any fees incurred.
- Q: If I return any product(s), how long will it take to receive my credit?
A: We'll process your credit as soon as we receive your returned merch in our warehouse. Typically, the purchase amount will be restored to your credit card in anywhere from 24 hours to 7 business days, depending on your financial institution’s policy regarding credits. - Ordering
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You don't need to be a member to place an order, but it would be a good idea! It allows us to contact you if there is a problem with your order, and it allows you to view your order status online. Best of all, becoming a member is free, easy and quick.
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If you become a member, you'll be able to store your billing address, multiple shipping addresses, join our optional mailing list and check your order status any time. If you're a member, you can choose to receive exclusive emails from Ocean Current letting you know about new products, announcements and special promotions before anybody else. How cool is that? Join now!
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If you have a technical problem placing your order online, you may call Customer Service at (323) 826-9600, or +1(800) for international customers. Please have the items and SKU numbers available when you call to place your order.
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All private credit card information is encrypted across a secure line. You can learn about what encryption we use by clicking on the RapidSSL logo, located in your Shopping Cart.
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Order FAQ’s:
Q: What types of payment do you accept?
A: We accept Master Card, VISA, Discover, American Express, and ATM/Debit Cards with a VISA or Master Card logo.
Sorry, we don't accept personal checks, COD or cash.
Q: Can I change my order after I have totaled my sale?
A: Yes, you can hit the "Shopping Cart" link and add or delete items before you finalize your sale. Just make sure you only click the "Submit" button once! This will avoid any duplicate charges.
Q: When will my credit card be charged?
A: Your card is only authorized when you place an order. We don't charge your credit card until the order has shipped and is on its way to you.
Q: Do I have to pay taxes on my purchase?
A: Yes, sales tax is calculated according to the state and county tax laws in which the order is being shipped. The tax calculation shown online is only a quote. There are situations where this quote will differ from the total charged. Once your order is finalized, the sales tax will be re-calculated based on city, state, county and district tax rates. Fear not! The difference between the two is usually no more than a few cents.
Q: When will I receive my order?
A: Orders are processed every Tuesday. Before your order ships, please allow 5 business days for order processing. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when selecting your shipping options.
Orders using USPS Express take 5 days to process and, once shipped, will arrive in 10-14 business days. These orders are shipped Monday-Friday.
Orders using USPS Priority take 5 days to process and, once shipped, will arrive in 14+ business days. These orders are shipped Monday-Friday.
Ocean Current may need to contact you if there is an issue with your order, so please keep your member information updated! All order communication is done via email, so it is important that your email address is accurate and current.
Q: Can I change my order after I've clicked "Submit?"
A: To make changes to your order after you've already clicked "Submit," call Customer Service immediately at (323) 826-9600, or +1(800) for international customers. As long as the order hasn't gotten too far along in processing, we should be able to modify it for you. Hurry!
Q: Why haven't I received an email regarding my order?
A: There are usually two reasons why you are not receiving email notifications. You may have an outdated email address on file, or you may have a spam blocker filtering out email from our system. Make sure to keep your user information current by updating your email address. Also, try turning off any spam blockers that may be preventing our messages from getting to you.
Q: What is an RMA#?
A: When you have an item to return or exchange, we issue you a Return Authorization Number (RA#). - Terms of Use
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Welcome to the Ocean Current website, located at http://www.oceancurrent.com and operated by C-Mrk, Inc. (the "Site"). These Terms of Service and Conditions of Use ("Terms of Use") apply to use of the Site. Your use of the Site means that you agree to these Terms of Use and constitutes a binding agreement between you and Ocean Current. Do not use the Site if you do not agree to these Terms of Use in their entirety. References in these Terms of Use to "Ocean Current," we," "us" or "our" mean C-Mrk, Inc.
We may at our sole discretion change, add, or delete portions of these Terms of Use at any time. It is your responsibility to check these Terms of Use for changes prior to use of the Site, and in any event your continued use of the Site following the posting of changes to these Terms of Use (including the Privacy Policy and House Rules for the Site, incorporated herein by reference) constitutes your acceptance of any changes.
Merchandise and Purchases
Please keep in mind that while we might offer a variety of merchandise for sale on the Site, we cannot guarantee availability at a particular time; and certain merchandise available in our stores might not be available on the Site, and vice versa. We reserve the right to change our merchandise offerings, both in-store and online, at any time. We also reserve the right to change contents, features and offerings, and adjust accessibility, of the Site from time to time in our discretion.Except to the extent we permit purchases with promotional or discount codes, or similar forms of payment, prior to the purchase of any goods or services on our Site, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, and (iv) the date of expiration. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization. Purchase transactions are subject to our company returns policies as they may be in effect from time to time; otherwise, all charges from sales are nonrefundable, and all merchandise purchases are final. You hereby represent and warrant that you will not use any credit card or other form of payment unless you have all necessary authorization to do so. We assume that because purchases on the Site require a valid credit card. We shall not be liable in the event your children or others acting with or without your permission use your credit card to make purchases on the Site (and to the extent your minor children make any such purchases, you hereby represent and warrant that they are authorized to do so); however you may report any unauthorized use to us, and we will use reasonable measures within our control to help prevent future unauthorized use of your card.
Intellectual Property
The Site contains copyrighted material and other information proprietary to Ocean Current, its licensees and licensors, and other third parties. Except as otherwise permitted by law, you may not copy, modify, publish, distribute or otherwise exploit any content (including, but not limited to, text, logos, trademarks, trade names, service marks, images, graphics, photographs, video recordings, music, media, or software) on the Site (collectively, the "Content") without the express consent of Ocean Current and any other relevant rights owner, except that you may download Content for your personal non-commercial use only, so long as you keep intact all of the copyright and other proprietary notices. The Site as a whole, and the arrangement of Content thereon, is copyrighted and owned by Ocean Current, and Ocean Current reserves all rights not expressly granted hereunder.We take intellectual property rights seriously, and work hard to protect not only our own intellectual property rights, but also the intellectual property and similar rights of artists and others. If you believe that your copyright-protected work has been copied and posted on the Site constituting copyright infringement, you may provide our Internet Administrator with: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the material that you claim is infringing is located on the Site; (iv) your address, telephone number, and e-mail address; (v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (vi) a statement by you that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner's behalf. Here is the contact information:
Internet Administrator
Internet Department
Copyrights
4510 Loma Vista Ave
(323) 826-9800 - Fax
info@oceancurrent.comForums
As used in these Terms of Use, "Forum" means an area, site, or feature (such as chat rooms, bulletin boards, and e-mail or instant messaging features) offered as part of the Site that enables visitors to submit, display and/or view content and/or to communicate, share or exchange content with other Site visitors and members of the general public. Any submission in connection therewith may be routed through our servers, third party servers on our behalf, and the Internet (where it may be viewed by the general public), so you may have no expectation of privacy with regard to any submitted content. Since we cannot guarantee security of information on a Forum, all use thereof is at your own risk.We cannot be responsible for the accuracy of any user content contained in any Forum or otherwise on our Site.
Submitted Content
There are two general purposes you might submit content to us via the Internet (or via other means). The first is in connection with a contest or other promotional activity. The second is in connection with a Forum. In the event you submit any content such as ideas, photographs or works of authorship in connection with any contest or promotion, in consideration of your entry therein you shall by your submission be deemed to have assigned to us all right, title and interest in the same you may have; and you agree to execute any further documentation to effect or memorialize such transfer.In connection with submissions in connection with any Forum, we claim no ownership rights in any content (i.e., text, images, photos, video, sounds, or any other materials) that you post to the Site, except as otherwise provided herein. However, if you post any such content on any Forum on the Site and while such material is posted, you hereby grant us a limited, non-exclusive, royalty-free, worldwide license to use, modify, publicly perform, publicly display, reproduce, sublicense and distribute such content (and any associated "moral rights" are hereby waived) in connection with our Site services. If terms other than the foregoing govern the submission of and our right to use content submitted in connection with a Forum or Site feature or activity (other than contests and the like, which shall be treated as describe above), such other terms shall be posted at the location of such feature or activity on the Site and shall supersede the foregoing license terms (provided in such instances all provisions of these Terms of Use other than the foregoing license shall continue to apply unless otherwise stated in the terms and conditions applicable to the particular Site feature or activity).
You represent and warrant that: (i) you own any content posted by you on the Site or otherwise submitted to us in connection with the Site or any offering thereunder, and have the right to grant the applicable license set forth herein, and (ii) posting and publishing any such content on or in connection with the Site or any offering thereunder does not violate any third-party intellectual property, publicity, privacy or contract rights. You shall not submit any content which is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal or otherwise objectionable that would constitute or encourage a criminal offense, violate the rights of any party, or that would otherwise give rise to liability, or violates any law or obligation of confidentiality. The Forums shall be used only in a noncommercial manner.
We may delete any content provided by you at any time. And we may screen or monitor submitted content for legal or other purposes, though we have no obligation to do so.
Limited Liability
This Site and all Content available on this Site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of accuracy, warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge by your use of this Site that your use of this Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Site.Under no circumstances, including but not limited to negligence, shall C-Mrk, Inc. be liable for any or consequential or other damages that result from the use of, or the inability to use, this Site, even if Ocean Current. or a C-Mrk, Inc. representative has been advised of the possibility of such damages (the foregoing being subject to any contrary provisions of applicable law). C-Mrk, Inc. expressly disclaims any liability in connection with your use of any Content derived from the Site.
Miscellaneous
These terms shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. All users agree that any legal actions related to the Site shall be brought and conducted in Los Angeles County, California, and users hereby consent to jurisdiction of such county. If any provision of these terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.These Terms of Use were last amended in March 2010.
If you have any questions regarding these Terms of Use, please contact our Internet Administrator at:
Internet Administrator
Internet Department
Copyrights
4510 Loma Vista Ave
(323) 826-9800 - Fax
info@oceancurrent.com
